Jax PBS Passport FAQs

If you are an active WJCT member giving at least $60 (or $5 monthly), and we have a valid email address on file, you may have already received an email “Jax PBS Passport” with activation instructions (remember to check your SPAM folders). You can enter your activation code here. If you did not receive an email, you can activate your Jax PBS Passport account by contacting donate@wjct.org or by calling 904.358.6388.

Jax PBS Passport is a new member benefit which provides Jax PBS donors extended on-demand access to a rich library of quality public television programming online and via your mobile device. This is one of the many benefits that Jax PBS provides its donors along with the program guide, discounts with our partners and thank you gifts like tickets, umbrellas or tote bags, based on the level of your gift.

As more and more people are watching television content on demand on computers and digital devices, Jax PBS Passport gives Jax PBS donors another way to enjoy extended access to PBS and Jax PBS content on platforms including computers, smartphones and tablets.

PBS and Jax PBS content will continue to be available for free on the jaxpbs.tv website, and other digital platforms. Jax PBS Passport provides extended access to a rich library of content for Jax PBS members to enjoy. Certain content, including kids, news and public affairs programs such as Cyberchase, Bob the Builder, Thomas & Friends as well as Hometown, Community Thread, Frontline, PBS NewsHour, Independent Lens and POV will be accessible to everyone.

WJCT Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include Masterpiece, Nature, Great Performances, Vicious, Earth A New Wild, How We Got to Now and many more. Jax PBS Passport also includes popular Jax PBS programs such as First Coast Connect. The Jax PBS Passport library will continue to grow as more series and episodes are added.

Look for videos with this symbol:  Those videos are only available to users who are registered for Jax PBS Passport.

Jax PBS content is shared widely with the public on-air, online and on mobile devices after a program airs – that has not changed. Jax PBS Passport goes one step further by offering extended access to additional content for station donors. Certain content, including kids, news and public affairs programs such as Cyberchase, Bob the Builder, Thomas & Friends as well as Hometown, Community Thread, Frontline, PBS NewsHour, Independent Lens and POV will be accessible to everyone.

Initially, several hundred hours of content will be available via Jax PBS Passport. This library of content will continue to grow over time as more titles are added.

If you donated online by clicking a “Donate now to watch” button, you should see an activation link on the confirmation page for your gift. You will also receive an email message from “Jax PBS Passport” at the email address you entered when making your donation. If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email donate@wjct.org and one of our agents will make sure you get your activation code as soon as possible.

Jax PBS Passport is only available to donating members of Jax PBS in Jacksonville, FL. However, many PBS stations across the country are introducing this new benefit to their members. Please contact your local station to find out if they are offering this service and to activate.

Jax PBS Passport is the newest member benefit available from Jax PBS for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.

All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.

At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.

Jax PBS Passport can be accessed on wjct.tv, the WJCT App for iPhone and iPad, as well as on the PBS channel on Apple TV.

Due to rights restrictions, our streaming videos can only be viewed within the United States.

Your PBS App on your Apple TV may be synced to a different email than the one you assigned to Jax PBS Passport. To reset your Apple TV email address, you must deactivate and reactivate the PBS app with the email associated with your Jax PBS Passport account. Please note that you do not need to reset your Apple TV general account email, just within the PBS app. This will not affect other apps within Apple TV.

Steps:

1. Within the PBS app on the Apple TV, click on Settings
2. Click on Deactivate
3. Exit to main Apple TV page
4. Click on PBS app
5. Instructions will appear on the screen instructing you to go to your computer and visit pbs.org/activate and enter the password which will be provided on the screen (note, this is not the Passport activation code)
6. Visit pbs.org/activate, enter provided password, press enter
7. You will be taken to a page asking you to login – using the same email affiliated with Jax PBS Passport
8. Enter the email affiliated with Passport, enter the password set up when originally logging into Jax PBS Passport
9. Click Sign In
10. Apple TV PBS app will automatically be updated with this information and will have all the benefits of WJCT Passport

Jax PBS Passport supports the latest versions of Chrome, Firefox, Internet Explorer and Safari.

If you are having trouble with a WJCT Public Media service that is not addressed above, please visit our Status page to make sure it is not a known issue. 

If it has not been reported on our status page, please file a report by following the instructions on that page.