A MESSAGE FROM DAVID McGOWAN, WJCT PRESIDENT & CEO
“We have received information from viewers using an antenna to receive WJCT-TV that certain parts of our viewing area, particularly those to the North East of Jacksonville (e.g. Fernandina Beach and Amelia Island, Coastal Georgia) are experiencing difficulty receiving our signal clearly since we underwent the FCC mandated frequency change on Friday, May 1st – even after rescanning.
While the frequency change date was not under our control, we will be updating our signal transmission on June 20th to higher power, which should alleviate the current issues. Also please note that if you have rescanned your TV and are experiencing difficulty with your reception, you may need to adjust your antenna to a different position.”
Still having trouble? Call us at 904.353.9528 or fill out the form below.
ANTENNA TV USERS: PLAN TO RESCAN YOUR TV
Are you having trouble rescanning? Call us at 904.353.9528 or fill out the form below.
With the upcoming mandatory the Federal Communications Commission television repack, WJCT will be changing its transmission frequency but will still remain on Channel 7. If you are watching TV using a standard indoor or outdoor antenna, you will need to rescan your TV set. Rescanning is when your TV finds all of the available channels in your area. You do not need to purchase new equipment or services to rescan. Because stations are required to move at different times, you may need to rescan more than once. If you haven’t rescanned your TV recently, you may discover TV channels that you didn’t know you were missing. If you are a cable or satellite subscriber you do not need to take action. Your service provider will do it for you.
HOW TO RESCAN YOUR ANTENNA TV
- Select Scan or Autotune from your TV or converter box control menu to start the scanning process.
- Your TV will do the rest. This process usually takes a few minutes to complete.
STILL HAVING ISSUES?
If you have rescanning difficulties, you can usually find instructions by selecting the Set-Up or Menu button on your television or converter box remote control, or contact customer service for your TV or converter box manufacturer. For additional assistance, contact the FCC’s consumer hotline at 1-888-225-5322 and press prompt number 6.
If you have lost or are unable to acquire your TV manual online, there is still hope in finding the rescan feature. Most TV sets have a remote control with a button that is listed “menu” or “setting”. Whichever it is select that feature and navigate through the various menus until you find the Scan or Autotune feature. Once the scan has begun it may take several minutes to complete so please be patient. If your TV fails to find all the expected channels there are still some things you can do.
- Check all antenna connections.
- Adjust or move your antenna to a new location. (An outdoor antenna is usually better)
- Some powered antennas may have lost strength and need to be replaced.
WJCT monitors all TV streams 24/7 for proper operation and if there is an actual problem with programming, we will post a notice on Facebook and make an announcement to keep everyone abreast as to what is happening.
Click here for more information available at TVAnswers.org